Introduction
In this domain, the player practices approaching guests, effective communication, informing and advising on products and generating additional sales and up-selling.
Scenario 1
Learning Outcome:
The player is able to master customer service situations in both native and foreign languages
The player is able to:
- Perform customer consultation and needs assessment
- Be active in interaction
- Offer suitable products
- Provide customer service at the cash register
Scenario 2
Learning Outcome:
The player handles more complex customer-service situations.
The player is able to:
- Perform customer consultation and needs assessment
- Be active in a sales situation
- Offer the appropriate products
- Make a purchase proposal
- Make additional sales
- Achieve Upselling