Introduction
The Hospitality domain is divided into restaurant and front office. Here the player practices such things as welcoming guests, offering alternatives, asking for identification when in doubt about age and conveying information when ordering a taxi-ride.
Restaurant scenario
Learning Outcome:
The player creates a positive atmosphere in the restaurant.
The player is able to:
- Welcome the guests
- Respond to deviant behavior
- Offer an alternative
- Say goodbye and ask for feedback
Front-office scenario
Learning Outcome:
The player figures out the guest’s needs and can handle an unexpected situation.
The player is able to:
- Welcome guests
- Collect information from guests
- Transfer information
- Handle unexpected situations