Objectives:
- Adapt vocational education to labor market needs and improve customer service training.
- Address digital transformation and promote digital competence.
- Improve training in customer service skills using the VR4VET environment.
Outcomes:
- VR4VET environment for practicing customer service situations.
- Eight different programmed scenarios in all national languages and in English.
- A training program and training materials for VET teachers.
- A handbook for teachers on how to use the environment and the written scenarios.
Innovative strength of the project:
- VR4VET provides equal opportunities and creates new training standards.
- Co-creation between the MBO, companies and students.
- Simulations are effective for teaching skills, but VR simulations in customer service are rare.
- VR4VET contributes to inclusivity within net vocational education, everyone gets the opportunity to train certain realistic skills.
- VR4VET contributes to the strategies of all partners and strengthens the network already established between VET colleges.